Unused spare parts purchased for collection can be reviewed for return within 14 days if they remain sealed, unused, and in resalable condition with the original receipt. Parts that were fitted in our bay are covered under the parts warranty process instead of a standard return. Open a Parts Returns request when a supplied filter, pad set, or battery does not match the registration we confirmed at the counter.

Start a return from Job History, or email the Manchester desk with your reference and registration. Saved parts lists stay in your account unless you remove them; only unused, unfitted parts are eligible for a standard refund review after we inspect them at 2 City Walk.

Approved refunds return to the original payment method after we confirm stock condition at the counter. Labour already completed on a booked job is quoted separately and is not reversed through the parts return form, though we will discuss any related warranty labour when that applies.